Terms and Conditions for The Great British Sweet Shop
Introduction
Welcome to The Great British Sweet Shop. These Terms and Conditions govern your use of our online platform for purchasing traditional British sweets, international candies, bespoke sweet hampers, nostalgic confectionery gifts, and our services including corporate sweet treat packages and event sweet tables. By accessing or using our online platform and services, you agree to be bound by these Terms and Conditions in full. If you disagree with any part of these terms, please do not use our service.
1. Definitions
- "Our Site," "Our Online Platform," "This Service" refers to the website and online services provided by The Great British Sweet Shop.
- "We," "Us," "Our" refers to The Great British Sweet Shop, located at 14a Regent Street, London, Greater London, SW1Y 4PD, UK.
- "You," "Your" refers to the user or customer of our services.
- "Products" refers to the confectionery items, sweet hampers, and gifts available for purchase on our online platform.
- "Services" refers to the online ordering, delivery, corporate sweet treat packages, and event sweet table arrangements offered by The Great British Sweet Shop.
2. Eligibility
By using our online platform, you represent that you are at least 18 years of age or are accessing Our Site with the permission and supervision of a parent or guardian. We do not knowingly collect personal information from individuals under 18.
3. Products and Services
The Great British Sweet Shop offers a wide range of confectionery products and related services. While we strive to display accurate product descriptions, images, and pricing, we do not warrant that all product information is entirely accurate, complete, reliable, current, or error-free. All products are subject to availability.
- Allergens: Our products may contain or come into contact with common allergens, such as nuts, dairy, soy, gluten, and eggs. Please consult the product descriptions for specific allergen information or contact us directly if you have any concerns.
- Dietary Information: While we may offer products listed as vegetarian, vegan, or gluten-free, we cannot guarantee against cross-contamination in our facilities or during transit.
4. Ordering and Payment
When you place an order through Our Site, you are making an offer to purchase the products and services. All orders are subject to acceptance by Us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or error in your order.
- Pricing: All prices are listed in GBP (£) and are inclusive of VAT where applicable, unless otherwise stated. Prices are subject to change without notice.
- Payment: We accept various payment methods as indicated on our online platform. You agree to provide current, complete, and accurate purchase and account information for all purchases made via Our Site.
5. Delivery
We aim to deliver products within the estimated delivery times, but these are not guaranteed timestamps. Delivery times may vary depending on your location and the specific products ordered.
- Delivery Address: It is your responsibility to provide an accurate and complete delivery address. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information.
- Risk of Loss: Risk of loss and damage to products passes to you upon delivery of the products at the specified delivery address.
6. Returns and Refunds
Due to the perishable nature of some of our products, returns and refunds are handled on a case-by-case basis. If you encounter an issue with your order, please contact our customer service team immediately.
- For non-perishable items, returns may be accepted within a specific period from the delivery date, provided the items are in their original, unopened condition.
- We will process refunds after receiving and inspecting the returned items, where applicable.
7. Intellectual Property
All content on Our Site, including text, graphics, logos, images, and software, is the property of The Great British Sweet Shop or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of Our Site without express written permission from Us.
8. Limitation of Liability
To the fullest extent permitted by applicable law, The Great British Sweet Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; (c) any content obtained from the service; and (d) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.
10. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of our service after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
The Great British Sweet Shop
14a Regent Street
London, Greater London, SW1Y 4PD
United Kingdom